Garuda138 Privacy Policy — User Personal Data Protection
This document explains how garuda138 collects, uses, stores, and protects the personal information of users in Malaysia.
Last updated: 2026. This policy applies to all garuda138 platform users.
Information We Collect
Garuda138 collects several types of information from users during registration, platform use, and financial transactions. This information is necessary to ensure services run smoothly and securely.
Account Information
During registration, you are required to provide a username, email address, password, date of birth, and basic contact information. This information is used to verify your identity and manage your account.
Device and Browser Information
The platform automatically records IP addresses, browser type, operating system, screen resolution, and access times. This technical data helps us identify security issues and improve platform performance for Malaysian users accessing across various mobile devices.
Payment and Transaction Information in RM
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method — such as bank account numbers (partially encrypted), bank name, and transaction history. We do not store credit or debit card details directly; processing is handled through vetted third-party payment systems.
Usage Data and Cookies
We use cookies and similar tracking technologies to understand how users interact with the platform. This includes pages visited, session duration, button clicks, and game preferences. This data is used to improve the user experience and is not shared with third-party advertisers for direct marketing purposes.
- ✔ Account registration details
- ✔ Device and browser data
- ✔ Transaction records in RM
- ✔ Session data and cookies
- ✔ Platform usage history
Why This Data Is Used
Garuda138 uses collected information only for stated and legitimate purposes. The following are the primary purposes for which user data is used:
To create, verify, and manage user accounts, including identity verification processes required for platform security.
To accurately process deposits and withdrawals in RM, and to maintain financial records required for audit and customer support purposes.
To identify suspicious activity, prevent unauthorised access, and protect the integrity of the platform for all users.
To analyse usage patterns and improve platform performance, refine the interface, and deliver a better overall user experience.
Data Storage and Security Measures
Garuda138 user data is stored on servers protected with high-level encryption. Access to personal user data is restricted to staff who genuinely require it for operational purposes only.
All connections between user devices and the platform are protected by SSL encryption. Passwords are never stored in plain text — they are hashed using secure methods before being saved to our systems.
We retain user data for as long as an account is active or as needed to fulfil legal and operational obligations. Where an account is voluntarily closed, we will retain certain records for the period required by compliance obligations before permanently deleting the data.
Sharing Information with Third Parties
Garuda138 does not sell, rent, or share users' personal information with third parties for marketing purposes. Data sharing only occurs in the following limited circumstances:
- Payment providers: Transaction data required to process deposits and withdrawals in RM is shared with approved payment providers.
- Legal requirements: We may disclose information where required by court order or a lawful request from the relevant authorities.
- Platform protection: In cases involving fraud investigations or security concerns, relevant information may be shared with recognised security partners.
User Rights and How to Contact Us
Right to Access, Correction and Deletion
As a garuda138 user, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and in certain circumstances, request deletion of your data. To exercise these rights, please contact our support team via the email address provided below.
Data access requests will be processed within a reasonable timeframe. We may need to verify your identity before processing any requests relating to personal data, to ensure your information is not disclosed to unauthorised parties.
Changes to This Privacy Policy
Garuda138 reserves the right to update this privacy policy from time to time to reflect changes in data handling practices or applicable legal requirements. Users will be notified of any significant changes via in-platform notifications. Continued use of the platform after such changes constitutes acceptance of the updated policy.
Contact Our Team
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, please contact us at:
You may also refer to FAQ page for more information on privacy and account security on our platform. For information on broader terms of use, please refer to Terms & Conditions us.
Further Questions About Your Data Privacy?
The garuda138 support team is ready to help you understand how your data is handled and protected.